Policies
Shipping & Returns
Everything you need to know about order processing, shipping timelines, delivery expectations, and returns for purchases from Nichole Dee LLC.
Shipping
How orders are handled
We work hard to process orders carefully and keep you informed from checkout to delivery. Processing times may vary based on product type, customization needs, and current order volume.
Processing times
Ready-to-ship items typically move through processing faster, while custom embroidery, patches, and specialty orders may require additional production time before shipment.
Delivery details
Shipping timelines begin after processing is complete. Delivery estimates may vary by carrier, destination, weather, holidays, and other factors outside our control.
Shipping and return details
Please review these general guidelines before placing an order. If you need help with a specific purchase, contact us and we’ll be glad to assist.
When will my order ship?
Orders are shipped after processing is complete. In-stock items usually ship sooner, while custom or made-to-order items may take longer to prepare.
Do you ship custom items?
Yes. Custom embroidery gifts, patches, and similar personalized items can be shipped once production is finished and the order is ready for dispatch.
Will I receive tracking?
If tracking is provided by the carrier for your shipment method, it will be shared once your order has been sent.
Can I return custom orders?
Because personalized and custom-made items are created specifically for you, they are generally not eligible for return unless they arrive damaged or there is an error with the order.
What if my order arrives damaged?
Please contact us promptly with your order details and clear photos of the issue so we can review the situation and help with a replacement, repair, or other resolution when appropriate.
How do I start a return?
Fill out a return request before sending anything back. We’ll confirm whether your item is eligible and provide next steps for the return process.
Need help?
Questions about an order?
If you need help with shipping status, return eligibility, or a custom order, our family-run team is here to help.
Returns
Return request
Use this form to share your contact information, tell us why you need a return, and include any additional comments that may help us review your request.